Exchange process

General workflow for ticket exchanges in TCP

This article contains a high-level overview of the exchange process in TCP. Further details about different types of exchanges can be found later in this guide.

1. Retrieve/Open the PNR, validate that it contains the details about the originally issued ticket and that the e-ticket is still open for use. The itinerary must be modified already (alternative dates and/or flights selected, changes saved).

2. Select the ticket for Exchange/Reissue and select Exchange Option. TCP supports 4 possible scenarios:

Exchange Option	Description
Exchange using new fare quote	TCP fare quotes the new itinerary
Exchange using stored fare quote	TCP uses fare quote for new itinerary already stored in the booking file
Involuntary change	To use in case of involuntary exchanges
Exchange using manual fare quote	Use in cases when it is necessary to store the fare calculation created manually but without using cryptic entries

3. Review fare calculation details and Select Penalty type:

• EMD

• To the fare (Q surcharge)

• Tax

• No Penalty

4. Select Issue ticket to complete the exchange process and issue a new ticket, or Go to PNR to save changes into the fare quote and issue a new ticket later.